Contact and Help

Frequently Asked Questions

All the styles you select and purchase on our site ship directly from our boutiques. The Webster has 5 different locations across the US and your item(s) may be coming from either one of them. Please note that if you order multiple items you may receive them in separate packages.
If you have not placed your order, please call the store closest to you. Our team will be happy to let you know if the styles you selected are available at their location.  Stores.
If you already placed your order, please contact our Online Order concierges and they will confirm where your selection is shipping from.
You may return an item in store within 15 days after your purchase. Please contact the store you originally purchased the item from.  Stores.
Our stylists will be happy to assist you at one of our boutiques. Please contact the location where you would like to make your appointment.  Stores.
To create an online account, go to the Account tab in our website’s side navigation menu and select ‘Create an account’. You will be able to create your profile, save your shipping addresses and sign up for our newsletter to receive the latest updates from The Webster.
Some promo codes are limited to users who created an online account at In this case, you must first create an account and log in to be able to redeem a special offer. Once you are logged in, you can enter your coupon code during the checkout process.
The Webster partners with designers to offer a Pre-Order shopping experience. This selection is an opportunity to purchase their newest collections before they are released.
Your pre-order will ship out as soon as the product is received in our boutiques.
The timeframe between your pre-order and the delivery to our stores can vary, and we encourage you to refer to the delivery window indicated in each product description page and here.