Frequently Asked Questions

USER ACCOUNT & PASSWORD

To create an online account, go to the Account tab in our website’s side navigation menu and select ‘Create an account’. You will be able to create your profile, save your shipping addresses and sign up for our newsletter to receive the latest updates from The Webster Stores.
Some promo codes are limited to users who created an online account at thewebster.us. In this case, you must first create an account and log in to be able to redeem a special offer. Once you are logged in, you can enter your coupon code during the checkout process.
Unfortunately, once an order is placed we cannot edit any information.
Feel free to contact our Online Order concierges as they may be able to cancel your order shortly after you have placed it.

PAYMENT & REFUND

Your order payment may be declined for reasons that depend on your bank policies. The next step when your payment is declined is to try another payment method, try using Paypal or contact your credit card provider.
  • We invite you to sign up to our newsletter and follow us on Instagram & Facebook to keep up to date with new arrivals, promotions and special events. We apologize as we do not have a notification system.

SHIPPING & TRACKING

The Webster partners with designers to offer a Pre-Order shopping experience. This selection is an opportunity to purchase their newest collections before they are released.
Your pre-order will ship out as soon as the product is received in our boutiques.
The timeframe between your pre-order and the delivery to our stores can vary, and we encourage you to refer to the delivery window indicated in each product description page and  in our Pre Order Shipping Window page.
All the styles you select and purchase on our site ship directly from our boutiques. The Webster has 5 different locations across the US and your item(s) may be coming from either one of them. Please note that if your order includes multiple items you may receive them in separate packages.
If you have not placed your order, please call the store closest to you. Our team will be happy to let you know if the styles you selected are available at their location. Stores.
If you already placed your order, please contact our Online Order concierges and they will confirm where your selection is shipping from.

We are pleased to offer express delivery service for a flat rate of $35. If you wish to receive your order using our courier’s Overnight delivery service, you must place your order before 11 AM ET Monday through Friday.  Please note that a few factors may delay shipping:

  1. Payment Approval: some orders are held under payment review from a few hours up to 2 days
  2. Weather: depending on weather conditions, couriers might delay or cancel shipments

Please refer to our Shipping & Returns Policy page for more info.

RETURNS AND EXCHANGES

You may return an item in store within 15 days after your purchase. Please contact the store you originally purchased the item from. We do not accept exchanges on International orders at this time. To ensure you receive your correct size or style, we recommend placing another order through the site immediately and then returning your order that did not work out. For domestic orders, please contact us at [email protected] or by phone at 305-674-7899. Please note that exchanges will only be sent using ground shipping.

AUTHENTIC PRODUCTS

Since its founding in 2009, The Webster has quickly established itself at the forefront of luxury fashion through the vision and direction of Laure Heriard Dubreuil. We want all our customers to know that we work directly with the best designers and fashion houses and we have built strong bonds with all the ones that are offered in our stores and online.
Any style presented on our site that is over     50% off or higher is considered as final sale. Any item exceeding 50% due to applied promo codes is also considered final sale. Please note that swimwear, lingerie and fine jewelry are also considered final sale. We do not accept returns or exchanges on these items.

NEWSLETTER

To sign-up to our newsletter, simply use the link here.
In order to use the NEWNEW code for your first order, you need to sign up to our newsletter, create an account and be logged in to your account during checkout, then you may input the code to receive an additional 10% off on your entire order.
If you require further assistance or if you have any questions, please contact our customer specialist at [email protected], or call us at 305-674-7899, Monday to Friday, from 10:00 am till 6:00 pm EST and Saturday, from 12:00 pm till 6:00 pm EST.