1. Our Mission
Good business requires serving all of our customers. For The Webster’s web content, that means an unwavering commitment to accessibility so that all customers can easily access, navigate, and shop our online store.
2. What We’ve Done
To that end, The Webster has adopted the Web Content Accessibility Guidelines (WCAG) 2.0 A & AA compliance level standards developed by the World Wide Web Consortium (W3C), the leading standard for successful web accessibility.
In 2018, we engaged The Carroll Center for the Blind’s (“The Carroll Center”) Accessibility Services team in 2018 to evaluate the accessibility of The Webster’s website under the WCAG 2.0 A & AA compliance level standards. The Carroll Center’s audit included automated testing products (such as WebAIM’s WAVE tool) and manual testing with Job Access with Speech (JAWS18) and NVDA screen reading software across multiple web browsers.
We took The Carroll Center’s recommendations to heart, and overhauled our website, implementing the following accessibility features, among others:
1. Improved Site Structure
(a) We use titles, labels, and other heading structures to help users navigate our pages with assistive technology.
2. Improved Keyboard Access
(a) Embedded content, navigation content, and third-party applications can be bypassed. The content we build is intended to be fully accessible with a keyboard.
3. Added Text Equivalents
(a) Alternative text for appropriate images and non-text visual elements presents equivalent information to assistive technology.
4. Site Consistency
(a) We use repeated navigational mechanisms to achieve consistent functionality when you interact with the site.
5. Improved website readability
(a) Augmented contrast on text overlays, and text/background.
(b) Augmented font size and weight where needed
3. Where We’re Going
The Webster’s goal is to provide an accessible experience for all site visitors. But web accessibility is not a finite project; it is an ongoing process as well as an evolving field. So, while we continue to test our website to identify any new issues and meet or exceed the WCAG 2.0 AA standards whenever possible, we also plan to run regular audits to ensure our online store stays up to date with evolving technologies, recommendations and guidelines.
4. Tell Us What You Think
We also need your help. Accessibility for all users is our measure of success. However, different versions of assistive technologies, web browsers, and operating systems can affect the end user’s experience. If you encounter accessibility challenges, or have any feedback regarding the accessibility features of the website, we encourage you to contact us at firstname.lastname@example.org.