Frequently Asked Questions

We are following recommendations from the World Health Organisation (WHO) and the local authorities. We relentlessly make sure that all appropriate health and hygiene measures are respected.
So far are our operations are not impacted and we are honoring our usual processing and shipping times. Please be assured that we will be in touch if there is any update to your order/exchange/refund.
- Fedex shipping partners are taking appropriate actions, more info can be found here
- Our team are monitoring the situation and continue to work very closely with our shipping partners and aim at making sure that all appropriate health and hygiene standards are adhered to.


Style comes in many shapes, and The Webster is dedicated to highlighting the brands and designers who are dedicating their effort to make the world a better place, through their incredible creativity and their social responsibility. We chose to highlight Conscious Brands at The Webster when they exemplify one of these characteristics.

We have our eyes set in the long term; as such, we are supporting brands that limit the negative impact on the planet by minimizing waste, sourcing organic materials, or eco-friendly alternatives, and by manufacturing under healthy and fair conditions for their workers.
The Webster celebrates creativity and ingenuity, even more so when it comes with great style.
Recycling and upcycling are smart ways to transform waste into something beautiful and valuable, and we are also encouraging this.
Creating product by hand takes time and care, The Webster is a champion of quality craftsmanship and handmade pieces. We are proposing a selection of very high luxury quality products that are built using traditional techniques by skilled artisans.

There are several ways to browse our website. You may discover new arrivals on our homepage, explore our menu which includes our designer list, or you may locate something specific in our search bar. If you would like the assistance of one of our stylists, please contact If you have any problems, please contact customer care at available Monday - Friday 9am-6pm EST.
If you are looking for a specific item, you may locate the Magnifying Glass icon on the upper right hand corner of each page to reveal the search bar. You may search for merchandise by designer, keyword, name, category or brand style number.
Yes, and some of our brands unavailable for online purchase will need to be placed by telephone. Please call us with details of the item you wish to purchase and your billing information so that we may process your order. You can reach us Monday - Friday 9am-6pm EST at (786) 442-6220.
Some of the brands that we carry will require the assistance of one of our stylists to purchase. Please contact with your requests. If you have any problems, please contact customer care at available Monday - Friday 9am-6pm EST.
Once your order is placed, payment is captured immediately. At that time, you will receive an email confirmation summarizing your order details. After you have submitted your order, your transaction is subject to review for authenticity. Once FedEx has possession of your package you will receive a separate email with your tracking information.
Creating an account allows you to save your order details for a speedy checkout, create wish lists, and monitor active order processing independently.

To create an online account, go to the Account tab in our website’s side navigation menu and select ‘Create an account’. You will be able to create your profile, save your shipping addresses and sign up for our newsletter to receive the latest updates from The Webster.
Some promotional codes are limited to users who created an online account at In this case, you must first create an account and log in to be able to redeem a special offer. Once you are logged in, you can enter your promo code during the checkout process. Kindly know that our promo codes cannot be applied to markdown merchandise, gift cards, home products, beauty products, watches, fine jewelry and pre Orders items. If you are encountering issues, please email our customer care team at
Unfortunately, once an order is placed we cannot edit any information. Feel free to contact our customer care team at as we may be able to cancel your order shortly after you have placed it.

We accept American Express, Visa, MasterCard, Discover, UnionPay, Diner's Club, and JCB. We also accept payment through PayPal and Apple Pay.
If your order was declined or refused at checkout, the next step is to verify that all payment and shipping information is correct. Depending on your bank provider, you may receive notifications from them prompting you to authorize the transaction, and then you may try again. The next step would be to try another payment method or to try using PayPal. Finally, you may try contacting your banking provider. If your order was successfully placed, but declined by our fraud prevention system please contact our customer care team Monday - Friday 9am-6pm EST by e-mail at or by telephone (786) 442-6220.
Please allow for 1-3 business days after the receipt of your return shipment for us to process your tefund. You will be notified via e-mail with receipt confirmation of your refund. If you have an inquiry about the status of your refund, please contact
We invite you to sign up to our newsletter and follow us on Instagram Facebook to keep up to date with new arrivals, promotions and special events. We apologize as we do not have a notification system.

Select 4 interest-free installments to split your purchase into equal payments, charged automatically every two weeks beginning at the time your order is confirmed (usually the shipment date). No bills are sent - you can simply sit back, relax, and enjoy your purchase.
There are no upfront fees or interest when you pay in installments through Klarna.
Monthly financing is available when you choose to open an account with Klarna at the time of checkout. This affordable and highly flexible open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time and can be used anywhere in the Klarna merchant network.
When you choose to Pay in 4 interest-free installments, Klarna may perform a soft credit check. This type of credit check will not impact your credit score. Monthly financing applications will take credit score and credit history into consideration when determining if the application is approved.

We are pleased to offer complimentary ground shipping on all US domestic orders. For express services, please see our rates listed on our Shipping Page .
For International orders, FedEx International is our primary shipping carrier. We charge a flat rate of $30 to ship to most destinations, and $25 to ship to Canada. You may find more information regarding taxes and duties also on our Shipping Page.
All styles purchased on our site ship directly from our boutiques. The Webster has 6 different locations across the US and your item(s) may be coming from any of the 6 locations. Please note that if your order includes multiple items you may receive them in separate shipments.
All online orders placed by 1pm EST Monday - Friday are eligible to be processed for same day shipment. We currently do not have Saturday or Sunday delivery service, so transit times are based on business days. Order processing times are typically 1-2 business days, with the exception of sale periods, where this can be 1-5 business days. Once your package is in transit, shipping times are 1-5 business days depending on the location and the shipping method selected at checkout.
If you have not placed your order, please call the store closest to you. Our team will be happy to let you know if the styles you selected are available at their location. If you already placed your order, please contact our customer care team at who will confirm where your selection is shipping from.
We are able to deliver to P.O. Box addresses, however not at checkout. If you require your order to be delivered to a P.O. Box, please place your order with our customer care team -
We are pleased to offer express delivery service for a flat rate of $35. If you wish to receive your order using our courier’s Overnight delivery service, you must place your order before 11 AM EST Monday - Friday. Please note that a few factors may delay shipping:
    1. Payment Approval - some orders are held under payment review from a few hours up to 2 days
    2. Weather: depending on weather conditions, couriers might delay or cancel shipments
Please refer to our Shipping Policy page for more info.

We want you to be delighted with your purchase but if for any reason you are not satisfied, we are happy to accept a free return for refund on qualified items outlined in our Return Policy . For domestic orders, Click Here to start your return request by entering your order number and the zip code of your billing address. For international orders, please email us at

Since its founding in 2009, The Webster has quickly established itself at the forefront of luxury fashion through the vision and direction of Laure Heriard Dubreuil. We want all our customers to know that we work directly with the best designers and fashion houses and we have built strong bonds with all the ones that are offered in our stores and online.
Any style presented on our site that is discounted greater than 50% off is considered final sale. Any item exceeding 50% due to applied promo codes is also considered final sale. Please note that fine jewelry and home products are also considered final sale. We do not accept returns or exchanges on these items.

To sign-up to our newsletter, simply use the link here .

After adding your item(s) to your cart, proceed to check-out, and enter your promotional code in the 'promo code' field, then click 'apply'. Your order total will then be updated accordingly. Kindly note, only one promo code may be applied per order and promo codes cannot be applied to markdown merchandise, home products, watches or fine jewelry.
Promotional codes may exclude certain criteria which will be listed in the details of the promotional code. Kindly know that our promo codes cannot be applied to markdown merchandise, home products, beauty products, watches or fine jewelry. Should you need any clarification, please contact our customer care team at Kindly note, only one promo code may be applied per order.

If you require further assistance or if you have any questions, please contact us at, or call us at (786) 442-6220, Monday - Friday, from 9:00 am till 6:00 pm EST.
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