Shop New Arrivals for Women and Men

My Wish List
Last Added Items
Continue Shopping
My Wish List
Last Added Items
My Cart
Frequently Asked Questions

PURCHASING ONLINE
There are several ways to browse our website. You may discover new arrivals on our homepage, explore our menu which includes our designer list, or you may locate something specific in our search bar. If you would like the assistance of one of our stylists, please contact stylist@thewebster.us. If you have any problems, please contact customer care at care@thewebster.us available Monday - Friday 9am-6pm EST.
If you are looking for a specific item, you may locate the Magnifying Glass icon on the upper right hand corner of each page to reveal the search bar. You may search for merchandise by designer, keyword, name, category or brand style number.
Yes, and some of our brands unavailable for online purchase will need to be placed by telephone. Please call us with details of the item you wish to purchase and your billing information so that we may process your order. You can reach us Monday - Friday 9am-6pm EST at (305) 673-5905.
Some of the brands that we carry will require the assistance of one of our stylists to purchase. Please contact stylist@thewebster.us with your requests. If you have any problems, please contact customer care at care@thewebster.us available Monday - Friday 9am-6pm EST.
Once your order is placed, payment is captured immediately. At that time, you will receive an email confirmation summarizing your order details. After you have submitted your order, your transaction is subject to review for authenticity. Once FedEx has possession of your package you will receive a separate email with your tracking information.
Creating an account allows you to save your order details for a speedy checkout, create wish lists, and monitor active order processing independently.


USER ACCOUNT & PASSWORD
To create an online account, go to the Account tab in our website’s side navigation menu and select ‘Create an account’. You will be able to create your profile, save your shipping addresses and sign up for our newsletter to receive the latest updates from The Webster.
Some promotional codes are limited to users who created an online account at thewebster.us. In this case, you must first create an account and log in to be able to redeem a special offer. Once you are logged in, you can enter your promo code during the checkout process. Kindly know that our promo codes cannot be applied to home products, watches or fine jewelry. If you are encountering issues, please email our customer care team at care@thewebster.us.
Unfortunately, once an order is placed we cannot edit any information. Feel free to contact our customer care team at care@thewebster.us as we may be able to cancel your order shortly after you have placed it.


PAYMENT & REFUND
We accept American Express, Visa, MasterCard, Discover, AliPay, UnionPay, Diner's Club, and JCB. We also accept payment through PayPal.
If your order was declined or refused at checkout, the next step is to verify that all payment and shipping information is correct. Depending on your bank provider, you may receive notifications from them prompting you to authorize the transaction, and then you may try again. The next step would be to try another payment method or to try using PayPal. Finally, you may try contacting your banking provider. If your order was successfully placed, but declined by our fraud prevention system please contact our customer care team Monday - Friday 9am-6pm EST by e-mail at shop@thewebster.us or by telephone (305) 673-5905.
Please allow for 1-3 business days after the receipt of your return shipment for us to process your tefund. You will be notified via e-mail with receipt confirmation of your refund. If you have an inquiry about the status of your refund, please contact care@thewebster.us.
We invite you to sign up to our newsletter and follow us on Instagram & Facebook to keep up to date with new arrivals, promotions and special events. We apologize as we do not have a notification system.


SHIPPING & TRACKING
We are pleased to offer comlpimentary ground shipping on all US domestic orders. For express services, please see our rates listed on our Shipping Page .
For International orders, FedEx International is our primary shipping carrier. We charge a flat rate of $30 to ship to most destinations, and $25 to ship to Canada. You may find more information regarding taxes and duties also on our Shipping Page.
All styles purchased on our site ship directly from our boutiques. The Webster has 6 different locations across the US and your item(s) may be coming from any of the 6 locations. Please note that if your order includes multiple items you may receive them in separate shipments.
All online orders placed by 1pm EST Monday - Friday are eligible to be processed for same day shipment. We currently do not have Saturday or Sunday delivery service, so transit times are based on business days. Order processing times are typically 1-2 business days, with the exception of sale periods, where this can be 1-5 business days. Once your package is in transit, shipping times are 1-5 business days depending on the location and the shipping method selected at checkout.
If you have not placed your order, please call the store closest to you. Our team will be happy to let you know if the styles you selected are available at their location. If you already placed your order, please contact our customer care team at care@thewebster.us who will confirm where your selection is shipping from.
We are able to deliver to P.O. Box addresses, however not at checkout. If you require your order to be delivered to a P.O. Box, please place your order with our customer care team - care@thewebster.us.
We are pleased to offer express delivery service for a flat rate of $35. If you wish to receive your order using our courier’s Overnight delivery service, you must place your order before 11 AM EST Monday - Friday. Please note that a few factors may delay shipping:
    1. Payment Approval - some orders are held under payment review from a few hours up to 2 days
    2. Weather: depending on weather conditions, couriers might delay or cancel shipments
Please refer to our Shipping Policy page for more info.


RETURNS & EXCHANGES
Original receipt is required for all in store returns or exchanges within 14 days of purchase. Items must be returned unworn, unwashed, unused with the original tags. No cash refunds. Store credits expire within one year. Swimwear, jewelry, lifestyle, fragrance, sale and discounted items are Final Sale. Please contact the store you originally purchased the item from for more information.
We want you to be delighted with your Webster purchase but if for any reason you are not satisfied, we are happy to accept a free return for refund on qualified items outlined in our Return Policy . For domestic orders, Click Here to start your return request by entering your order number and the zip code of your billing address. For international orders, please email us at care@thewebster.us.


AUTHENTIC PRODUCTS
Since its founding in 2009, The Webster has quickly established itself at the forefront of luxury fashion through the vision and direction of Laure Heriard Dubreuil. We want all our customers to know that we work directly with the best designers and fashion houses and we have built strong bonds with all the ones that are offered in our stores and online.
Any style presented on our site that is discounted greater than 50% off is considered final sale. Any item exceeding 50% due to applied promo codes is also considered final sale. Please note that fine jewelry and home products are also considered final sale. We do not accept returns or exchanges on these items.


NEWSLETTER
To sign-up to our newsletter, simply use the link here .


REWARDS
After adding your item(s) to your cart, proceed to check-out, and enter your promotional code in the 'promo code' field, then click 'apply'. Your order total will then be updated accordingly. Kindly note, only one promo code may be applied per order.
Promotional codes may exclude certain criteria which will be listed in the details of the promotional code. Should you need any clarification, please contact our customer care team at care@thewebster.us. Kindly note, only one promo code may be applied per order.
If you'd like to refer a friend, please visit our Referral page.


If you require further assistance or if you have any questions, please contact us at shop@thewebster.us, or call us at (305) 673-5905, Monday - Friday, from 9:00 am till 6:00 pm EST.