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Return Policy

RETURNS

CLICK HERE to start your return request by entering your Order Number and the Zip Code of your billing address.


We want you to be delighted with your Webster purchase but if for any reason you are not satisfied, we are happy to accept a return for refund on all full priced orders* or sale orders purchased at 50% off or less.

  • Items must be returned unworn, unwashed, undamaged and unused with their original tags (still attached)/box within 14 days of the delivery date.
  • Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box.
  • Returns on swimwear will not be accepted if the hygienic strip has been removed, or if the items show signs of wear.
  • Beauty products that have been opened are not eligible for return.
  • Lingerie and fine jewelry items are considered final sale.
  • All items purchased at more than 50% off will be considered final sale and are not eligible for return. Any item exceeding 50% due to applied promo codes is also considered final sale.

Please ensure your return complies with our policy. Once it has been received, we will refund you via your original payment method, which can take up to 5 business days to process depending on your bank or payment provider.

You can also start a return from Your Account.

Then, follow these steps to create your return request:

  • Select the product(s) that you wish to return.
  • Select the reason(s) for your return.
  • Review your refund estimate.
  • Validate your return request and print your return label.
  • Receive confirmation e-mail.

If you encounter issues with your return, please contact us at shop@thewebster.us.

Do not use the above guidelines for your International Return. Please refer to our International Return policy.

Once your return has been received and complies with our returns policy, we will refund your payment method in full. Returns shipped outside our return window or received with visible signs of wear and tags missing or unattached will be shipped back to the customer at their expense.

You also have the option to receive a refund in the form of a store credit, which will be linked to your account and does not expire.

 

If you wish to return your purchase to one of our retail locations in South Beach, Bal Harbour, Houston, Soho, or South Coast Plaza, please make sure you are doing so within the 14 day window and have your invoice with you. You may contact us at shop@thewebster.us to schedule your store return.

INTERNATIONAL RETURNS

We want you to be delighted with your Webster purchase but if for any reason you are not satisfied, we are happy to accept a return for refund on all full priced orders* or sale orders purchased at 50% off or less. Items must be returned unworn, unwashed, undamaged and unused with their original tags/box. Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box. All items purchased at more than 50% off will be considered final sale and are not eligible for return. *Please note that swimwear, lingerie and fine jewelry are also considered final sale.

International customers must contact us at shop@thewebster.us or call us at (305)-673-5905 to be able to initiate their return. Once return documents are sent, the customer is responsible for shipping their return to The Webster within 14 days of the confirmed FedEx delivery date.

Once your return has been received and complies with our returns policy, we will refund your card less the $30/$25 shipping charge and taxes and duties. You will also be charged with a $6.00 standard return fee on top of any return shipping charges.  Returns shipped outside our return window or received with visible signs of wear and tags missing will be shipped back to the customer at their expense.

 

EXCHANGES

The Webster does not accept exchanges on International orders at this time. To ensure you receive your correct size or style, we recommend placing another order through the site immediately and then returning your order that did not work out.
For domestic orders, please contact us at shop@thewebster.us or by phone at (305)-673-5905. Please note that exchanges will only be sent using ground shipping.

 

CANCELLATIONS

You can cancel your order, for any reason, up to the moment it is processed by the boutique. Once it has been processed, you cannot cancel but you may return your order. Upon receipt of your package, we will refund your payment method in full.

 

PRICE MATCH GUIDELINES

Price match is given at the time of purchase or within 7 days of purchase date.

Items purchased should be identical to the items advertised (e.g., brand, color, size) and available on the competing retailer’s site at the time of price match.