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Returns

 

RETURN POLICY

We want you to be delighted with your purchase but if for any reason you are not satisfied, we are happy to accept a return for refund on all qualified items. Within 28 days from your receipt of delivery, you may initiate a return for qualified merchandise.
 
Items must be returned unworn, unwashed, undamaged and unused with their original tags/boxes. Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box. Returns on swimwear and lingerie will not be accepted if the hygienic strip has been removed, or if the items show signs of wear. Beauty products that have been opened are not eligible for return. Items purchased at a discount greater than 50% are final sale and are not eligible for return. Please note that home products and fine jewelry are also considered final sale.
 

Returns shipped outside our return window, received with visible signs of wear, containing missing tags, or on final sale will be shipped back to the customer at their expense.

Once your return has been received, we will refund you via your original payment method, which can take up to 5 business days to process depending on your bank or payment provider.

You can also start a return from Your Account.

If you encounter issues with your return, please contact us at care@thewebster.us

If you wish to return your purchase to one of our retail locations in South Beach, Bal Harbour, Houston, Soho, or South Coast Plaza, please make sure you are doing so within the 28 day window and have your invoice with you.

 

INTERNATIONAL RETURNS

International customers must contact us at care@thewebster.us to be able to initiate their return. Once return documents are sent, the customer is responsible for shipping their return to The Webster within 28 days of the confirmed FedEx delivery date.
 
We want you to be delighted with your purchase but if for any reason you are not satisfied, we are happy to accept a return for refund on all qualified items. Within 28 days from your receipt of delivery, you may initiate a return for qualified merchandise.
 
Items must be returned unworn, unwashed, undamaged and unused with their original tags/boxes. Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box. Returns on swimwear and lingerie will not be accepted if the hygienic strip has been removed, or if the items show signs of wear. Beauty products that have been opened are not eligible for return. Items purchased at a discount greater than 50% are final sale and are not eligible for return. Please note that home products, and fine jewelry are also considered final sale.
 

Once your return has been received and complies with our returns policy, we will refund your card less the $30/$25 shipping charge and taxes and duties. Returns shipped outside our return window or received with visible signs of wear and tags missing will be shipped back to the customer at their expense.

 

EXCHANGES

The Webster does not accept exchanges on International orders at this time. To ensure you receive your correct size or style, we recommend placing another order through the site immediately and then returning your order that did not work out.
For domestic orders, please contact us at care@thewebster.us or by phone at (305) 673-5905. Please note that exchanges will only be sent using ground shipping.

 

CANCELLATIONS

You can cancel your order, for any reason, up to the moment it is processed by the boutique. Once it has been processed, you cannot cancel but you may return your order. Upon receipt of your package, we will refund your payment method in full.