Shipping & Returns

 The following applies only to online orders.

 

U.S. POLICY

Shipping

FedEx is our primary shipping carrier and all orders are meticulously wrapped in The Webster’s signature packaging. Upon placing an order you will receive an email confirmation summarizing your order details. Please allow 1-2 business days for our team to process your order and when FedEx collects the package you will receive another email notifying you of the tracking number. You can also log into your account here to see your order history and tracking information.

We are pleased to offer free ground shipping on all US domestic orders. For express service, please see our rates below.
Deliveries are made Monday through Friday.
We require a signature on orders over $1000. If you would like to decline this option and assume the risk, please email us at [email protected] and we will update your shipping terms.
All orders under $1000 are shipped without a signature requirement. The Webster is not responsible for lost or stolen packages. If you would like for us to place a signature requirement on your package, please email us promptly upon ordering at [email protected] and we will update your order.

We are happy to offer in store pick-ups for any orders made online. Please be sure to contact our online customer service specialist to ensure this request is made at [email protected].

If you are shipping within the USA, local sales tax will be charged on orders shipping to California, Florida, New York, Texas, Georgia, and Illinois.

 

 Ground2DayOvernight
ALL DOMESTIC ORDERS
CostFREE!$15$35
Processing Times1-2 business days1-2 business days1-2 business days
Transit Times3-5 business days2 business days1 business day

 

Returns

Click here to start your return request by entering your Order Number and the Zip Code of your billing address.
We want you to be delighted with your Webster purchase but if for any reason you are not satisfied, we are happy to accept a return for refund on all full priced orders* or sale orders purchased at 50% off or less.

  • Items must be returned unworn, unwashed, undamaged and unused with their original tags (still attached)/box within 14 days of the delivery date. Holidays Extended Return period: Items purchased from November 23, 2018 through December 25, 2018 are eligible for an extended 28 day return window, through January 8, 2019.
  • Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box.
  • Beauty, swimwear, lingerie and fine jewelry items are considered final sale
  • All items purchased at more than 50% off will be considered final sale and are not eligible for return. Any item exceeding 50% due to applied promo codes is also considered final sale.

Please ensure your return complies with our policy. Once it has been received, we will refund you via your original payment method, which can take up to 5 business days to process depending on your bank or payment provider.

You can also start a return from Your Account.

Then, follow these steps to create your return request:

  • Select the product(s) that you wish to return.
  • Select the reason(s) for your return.
  • Review your refund estimate.
  • Validate your return request and print your return label.
  • Receive confirmation e-mail.

 

If you encounter issues with your return, please contact us at [email protected].

Do not use the above guidelines for your International Return. Please refer to our International Return policy.

Once your return has been received and complies with our returns policy, we will refund your payment method in full. Returns shipped outside our return window or received with visible signs of wear and tags missing or unattached will be shipped back to the customer at their expense.

You also have the option to receive a refund in the form of a store credit, which will be linked to your account and does not expire.

 

If you wish to return your purchase to one of our retail locations in South Beach, Bal Harbour, Houston, Soho, or South Coast Plaza, please make sure you are doing so within the 14 day window and have your invoice with you. You may contact us at [email protected] to schedule your store return.

 

INTERNATIONAL POLICY

 

Shipping

FedEx International is our primary shipping carrier supported by Borderlinx Global Solutions. We charge a flat rate of $30 to ship to most destinations and $25 to ship to Canada. All orders are meticulously wrapped in The Webster’s signature packaging. Upon placing an order you will receive an email confirmation summarizing your order details. Please allow 1-2 business days for our team to process your order and when FedEx collects the package you will receive another email notifying you of the tracking number.
You can also log into your account here to see your order history and tracking information.

Taxes & Duties

Prices displayed on the website are exclusive of taxes and duties. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page.

Outside the USA, most destinations are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

CANADAMEXICOEUROPEASIACARIBBEAN & LATIN AM. MIDDLE EASTAFRICAPUERTO RICO
CanadaMexicoBelgiumAustriaBulgariaJapanChinaHong KongAustraliaBahamasArgentinaBahrainMauritlusPuerto Rico
FranceCyprusCzech RepSingaporeIndiaGuadeloupeBrazilEgyptMorocco
GermanyDenmarkEstoniaTaiwanIndonesiaSt.MarteenChileIsraelSouth Africa
IrelandFinlandHungarySouth KoreaSt.BarthelemyColombiaKuwaitUganda
ItalyGreeceLatviaMalaysiaLebanon
LuxembourgGuernseyLithuaniaNew ZealandOman
NetherlandsJerseyPolandPhillippinesQatar
UKMaltaSloveniaThailandSaudi Araba
MonacoNorwaySlovakiaTurkey
PortugalCroatiaUAE
SpainRomaniaJordan
SwedenSerbia
Switzerland

Returns

We want you to be delighted with your Webster purchase but if for any reason you are not satisfied, we are happy to accept a return for refund on all full priced orders* or sale orders purchased at 50% off or less. Items must be returned unworn, unwashed, undamaged and unused with their original tags/box. Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box. All items purchased at more than 50% off will be considered final sale and are not eligible for return. *Please note that swimwear, lingerie and fine jewelry are also considered final sale.

International customers must contact us at [email protected] or call us at 305.674.7899 to be able to initiate their return. Once return documents are sent, the customer is responsible for shipping their return to The Webster within 14 days of the confirmed FedEx delivery date.

Once your return has been received and complies with our returns policy, we will refund your card less the $30/$25 shipping charge and taxes and duties. You will also be charged with a $6.00 standard return fee on top of any return shipping charges.  Returns shipped outside our return window or received with visible signs of wear and tags missing will be shipped back to the customer at their expense.

 

SHIPPING TO RUSSIA

Please note that our international courier FedEx International has suspended acceptance of dutiable shipments sent to private individuals in Russia until further notice.

 

PRICE MATCH GUIDELINES

Price match is given at the time of purchase or within 7 days of purchase date.

Items purchased should be identical to the items advertised (e.g., brand, color, size) and available on the competing retailer’s site at the time of price match.

 

EXCHANGES

The Webster does not accept exchanges on International orders at this time. To ensure you receive your correct size or style, we recommend placing another order through the site immediately and then returning your order that did not work out.
For domestic orders, please contact us at [email protected] or by phone at (305)-674-7899. Please note that exchanges will only be sent using ground shipping.

 

CANCELLATIONS

You can cancel your order, for any reason, up to the moment it is processed by the boutique. Once it has been processed, you cannot cancel but you may return your order. Upon receipt of your package, we will refund your payment method in full.