Home concierge services, provided by TOSHI

Exclusively available in Manhattan and Brooklyn, TOSHI brings The Webster experience to your door.

Ask an in-store stylist or choose TOSHI at checkout to enjoy the complimentary services below:

Try Before You BuyTry Before You Buy

Wait & Try

We will wait while you decide.

Size Up or DownSize Up or Down

Size Up / Size Down

Take the guess work out, we'll bring options.

Pinning & TayloringPinning & Tayloring

Pinning & Fitting

We'll make sure you get the perfect fit.

Let us find something for you.Let us find something for you.

Inspire Me

Let us find something for you.

Frequently Asked Questions

TOSHI is currently covering New York, Manhattan up to 115th street and Brooklyn.
Pay at Door is the ability to purchase the items you like. This applies to Try Before You Buy orders, Pinning & Fitting and Inspire Me services. Your TOSHI Stylist will take payment at your location. We accept Visa, MasterCard, American Express, Maestro, Visa Electron or Vpay logo but not Discover, JCB, Union Pay or cash. We will return any unwanted items back to the brand.
Simply click on the ‘Manage’ link through your TOSHI Order Confirmation email or TOSHI text message. Please note: Changes must be made before your TOSHI Stylist is en route.
If your order is eligible for a return, simply click on the ‘Order Status’ link on your TOSHI Successful Delivery email.
Your TOSHI stylist will wait while you decide. We will then return any unwanted items immediately. Please note: This service is only applicable for On-Demand By Hand orders.
Select the Size Up/Size Down option if you would like additional sizes brought to you.The TOSHI Stylist will be able to wait and advise whilst you decide which size fits the best. Please note: This service is conditional upon size availability.
Select Fitting & Pinning as an option if you would like the TOSHI Stylist to advise which adjustments are possible. We cover hemming, spaghetti straps and cuffs without detailing. We will take the product for a professional alteration. Once the item is ready, we will get in touch to arrange the delivery. Please note: Turn around times depend on the complexity of the alteration(s)..
Please let us know by emailing us at clientservice@toshi.co to ensure the most memorable experience.
For any payment through The Webster, please refer to The Webster’s return policy. For any payment through ‘Pay at Door’ (see above) it will take up to 2 business days.
 

Home concierge services, provided by TOSHI

Exclusively available in Manhattan and Brooklyn, TOSHI brings The Webster experience to your door.

Ask an in-store stylist or choose TOSHI at checkout to enjoy the complimentary services below:

Wait & Try

We will wait while you decide

Size Up / Size Down

Take the guess work out, we'll bring options

Pinning & Fitting

We'll make sure you get the perfect fit.

Inspire Me

Let us find something for you.

Frequently Asked Questions

What areas do TOSHI cover?

TOSHI is currently covering New York, Manhattan up to 115th street and Brooklyn.

What if I have questions about my order ?

For any order related matters, please email clientservice@toshi.co

What is Pay at Door?

Pay at Door is the ability to purchase the items you like. This applies to Try Before You Buy orders, Pinning & Fitting and Inspire Me services. Your TOSHI Stylist will take payment at your location. We accept Visa, MasterCard, American Express, Maestro, Visa Electron or Vpay logo but not Discover, JCB, Union Pay or cash. We will return any unwanted items back to the brand.

How do I change the time and location after my order has been confirmed?

Simply click on the ‘Manage’ link through your TOSHI Order Confirmation email or TOSHI text message. Please note: Changes must be made before your TOSHI Stylist is en route.

How do I book a Return?

If your order is eligible for a return, simply click on the ‘Order Status’ link on your TOSHI Successful Delivery email.

What is the Wait & Try service?

Your TOSHI stylist will wait while you decide. We will then return any unwanted items immediately. Please note: This service is only applicable for On-Demand By Hand orders.

What is the Size Up/Size Down service?

Select the Size Up/Size Down option if you would like additional sizes brought to you.The TOSHI Stylist will be able to wait and advise whilst you decide which size fits the best. Please note: This service is conditional upon size availability.

What is the Pinning & Fitting service?

Select Fitting & Pinning as an option if you would like the TOSHI Stylist to advise which adjustments are possible. We cover hemming, spaghetti straps and cuffs without detailing. We will take the product for a professional alteration. Once the item is ready, we will get in touch to arrange the delivery. Please note: Turn around times depend on the complexity of the alteration(s)..

What if my order is a gift?

Please let us know by emailing us at clientservice@toshi.co to ensure the most memorable experience.

How long does it take to get my refund?

For any payment through The Webster, please refer to The Webster’s return policy. For any payment through ‘Pay at Door’ (see above) it will take up to 2 business days.

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