Frequently Asked Questions
TOSHI is currently covering New York, Manhattan up to 115th street and Brooklyn.
For any order related matters, please email firstname.lastname@example.org
Pay at Door is the ability to purchase the items you like. This applies to Try Before You Buy orders, Pinning & Fitting and Inspire Me services. Your TOSHI Stylist will take payment at your location. We accept Visa, MasterCard, American Express, Maestro, Visa Electron or Vpay logo but not Discover, JCB, Union Pay or cash. We will return any unwanted items back to the brand.
Simply click on the ‘Manage’ link through your TOSHI Order Confirmation email or TOSHI text message. Please note: Changes must be made before your TOSHI Stylist is en route.
If your order is eligible for a return, simply click on the ‘Order Status’ link on your TOSHI Successful Delivery email.
Your TOSHI stylist will wait while you decide. We will then return any unwanted items immediately. Please note: This service is only applicable for On-Demand By Hand orders.
Select the Size Up/Size Down option if you would like additional sizes brought to you.The TOSHI Stylist will be able to wait and advise whilst you decide which size fits the best. Please note: This service is conditional upon size availability.
Select Fitting & Pinning as an option if you would like the TOSHI Stylist to advise which adjustments are possible. We cover hemming, spaghetti straps and cuffs without detailing. We will take the product for a professional alteration. Once the item is ready, we will get in touch to arrange the delivery. Please note: Turn around times depend on the complexity of the alteration(s)..
Please let us know by emailing us at email@example.com to ensure the most memorable experience.
For any payment through The Webster, please refer to The Webster’s return policy. For any payment through ‘Pay at Door’ (see above) it will take up to 2 business days.