Click here to start your return request by entering your Order Number and the Zip Code of your billing address.
We want you to be delighted with your Webster purchase but if for any reason you are not satisfied, we are happy to accept a return for refund on all full priced orders* or sale orders purchased at 50% off or less.
Our system in temporarily under construction. For all returns please call Client Services t: (305)-673-5905 or email at email@example.com Apologies for the inconvenience.
- Items must be returned unworn, unwashed, undamaged and unused with their original tags (still attached)/box within 14 days of the delivery date.
- Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box.
- Beauty, swimwear, lingerie and fine jewelry items are considered final sale
- All items purchased at more than 50% off will be considered final sale and are not eligible for return. Any item exceeding 50% due to applied promo codes is also considered final sale.
Please ensure your return complies with our policy. Once it has been received, we will refund you via your original payment method, which can take up to 5 business days to process depending on your bank or payment provider.
You can also start a return from Your Account.
Then, follow these steps to create your return request:
- Select the product(s) that you wish to return.
- Select the reason(s) for your return.
- Review your refund estimate.
- Validate your return request and print your return label.
- Receive confirmation e-mail.
If you encounter issues with your return, please contact us at firstname.lastname@example.org.
Do not use the above guidelines for your International Return. Please refer to our International Return policy.
Once your return has been received and complies with our returns policy, we will refund your payment method in full. Returns shipped outside our return window or received with visible signs of wear and tags missing or unattached will be shipped back to the customer at their expense.
You also have the option to receive a refund in the form of a store credit, which will be linked to your account and does not expire.
If you wish to return your purchase to one of our retail locations in South Beach, Bal Harbour, Houston, Soho, or South Coast Plaza, please make sure you are doing so within the 14 day window and have your invoice with you. You may contact us at email@example.com to schedule your store return.
FedEx International is our primary shipping carrier supported by Borderlinx Global Solutions. We charge a flat rate of $30 to ship to most destinations and $25 to ship to Canada. All orders are meticulously wrapped in The Webster’s signature packaging. Upon placing an order you will receive an email confirmation summarizing your order details. Please allow 1-2 business days for our team to process your order and when FedEx collects the package you will receive another email notifying you of the tracking number.
You can also log into your account here to see your order history and tracking information.
Taxes & Duties
Prices displayed on the website are exclusive of taxes and duties. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page.
Outside the USA, most destinations are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.
The following countries are shipped to on a DDP (Delivery Duty Paid) basis: